These Terms and Conditions govern your use of the pop99 platform, including the pop99 Casino, sportsbook, slots, betting, and all associated services. Please read them carefully before using the platform. Last updated: June 2026.
Important Notice: By accessing or using the pop99 platform in any capacity, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree, you must not use pop99. These terms constitute a legally binding agreement between you and pop99. Access to pop99 is strictly limited to persons aged 21 years and above.
These Terms and Conditions ("Terms") govern the relationship between pop99 ("the Platform," "we," "us," or "our") and any individual ("User," "you," or "your") who accesses, registers for, or uses the pop99 online gaming and sports betting platform available at pop99.win and through the pop99 mobile application. pop99 operates as an online gaming platform under international gaming authority licence.
By completing the registration process, making any deposit, or accessing any game or service offered by pop99, you conclusively confirm that you have read and accepted these Terms in full, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. These Terms supersede any prior or contemporaneous representations, agreements, or understandings between you and pop99 relating to the subject matter hereof.
Access to and use of the pop99 platform is subject to the following eligibility conditions, all of which must be satisfied at all times during your use of the platform:
pop99 reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory verification documentation within a reasonable timeframe will result in account suspension and withholding of any pending withdrawals pending resolution.
Each individual may register and maintain only one (1) pop99 account. Multiple accounts registered by the same individual, whether using different names, email addresses, or payment methods, are strictly prohibited. pop99 employs automated and manual detection methods to identify duplicate accounts. Where duplicate accounts are detected, all accounts associated with that individual may be closed and any balances therein may be forfeited without further notice.
You warrant that all information provided during and subsequent to account registration is accurate, complete, current, and not misleading. You undertake to update your account information promptly if any details change. pop99 accepts no liability for any consequences arising from your provision of inaccurate or outdated information.
You are solely responsible for maintaining the confidentiality of your pop99 login credentials, including your username and password. You must not share your account credentials with any third party. You agree to notify pop99 support immediately upon becoming aware of any unauthorised access to your account or any suspected breach of your account security. pop99 will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.
pop99 is required under its international gaming licence to conduct identity verification ("KYC") checks on users. You agree to provide such documentation as pop99 may request, including but not limited to government-issued photo identification (e.g., MyKad, passport), proof of address, and proof of the payment method used. pop99 may suspend withdrawal functionality and may withhold funds pending completion of KYC to its satisfaction.
pop99 accepts deposits and processes withdrawals via Touch 'n Go eWallet, Boost, Maybank, CIMB Bank, Public Bank, general online banking transfer, and cryptocurrency, all denominated in Malaysian Ringgit (MYR) where applicable. Minimum and maximum deposit and withdrawal limits apply and are displayed within your account dashboard.
You warrant that all funds deposited into your pop99 account originate from a payment method owned by and registered to you personally. Depositing funds on behalf of another person, or accepting deposits from third parties for the purpose of gaming, is strictly prohibited and may constitute a violation of applicable anti-money laundering regulations.
Withdrawal requests are subject to completion of KYC verification, satisfaction of any applicable wagering requirements associated with bonus funds, and confirmation that the account is in good standing. pop99 aims to process withdrawal requests within the timeframes stated in the platform's banking information section. pop99 reserves the right to conduct additional identity verification checks prior to processing any withdrawal.
All transactions on pop99 are conducted in Malaysian Ringgit (MYR) unless otherwise stated. Users bear any currency conversion costs imposed by their payment provider in connection with deposits or withdrawals.
pop99 may from time to time offer bonuses, free bets, promotional credits, and other incentives ("Promotions") to registered users. The following general conditions apply to all Promotions unless specific Promotion terms state otherwise:
All gaming and betting activity on pop99 is subject to the specific rules applicable to each game and market, as published within the platform. General provisions include:
The following conduct is strictly prohibited on the pop99 platform and constitutes grounds for immediate account termination and forfeiture of funds:
All content on the pop99 platform — including but not limited to software, text, graphics, logos, game interfaces, trademarks, and the pop99 brand name and associated marks — is the property of pop99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your personal, non-commercial gaming entertainment. You may not copy, reproduce, distribute, modify, create derivative works of, or reverse-engineer any part of the pop99 platform without our express prior written consent.
To the fullest extent permitted by applicable law, pop99's aggregate liability to you in connection with any claim arising out of your use of the platform shall not exceed the total net deposits you have made to your account in the twelve (12) months preceding the event giving rise to the claim.
pop99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, arising out of or related to your use of the platform, even if pop99 has been advised of the possibility of such damages. pop99 does not guarantee continuous, uninterrupted, or error-free access to the platform.
Gambling Risk Acknowledgment: By using pop99, you acknowledge that gambling involves financial risk and that you may lose money. pop99 provides entertainment services; we do not guarantee winnings or any particular outcome. Never gamble with funds you cannot afford to lose.
pop99 collects, processes, stores, and uses your personal data in accordance with our Privacy Policy, available at pop99.win/privacy-policy. By using the platform, you consent to such collection and processing as described in the Privacy Policy. pop99 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse.
pop99 is committed to responsible gaming and to minimising the potential for gambling-related harm. The platform provides the following tools, accessible through your account settings at any time:
Access to pop99 is strictly limited to persons aged 21 and above. For more information on responsible gaming resources, see our Responsible Gaming page. If gaming is causing you distress or financial difficulty, we strongly encourage you to seek support.
pop99 reserves the right to suspend, restrict, or terminate your account at any time, with or without notice, in the event of: breach of these Terms; suspected fraud, money laundering, or other illegal activity; failure to complete KYC verification; or any other conduct deemed harmful to pop99 or its users. Upon termination, any real-money balance remaining in your account after deduction of any amounts owed to pop99 (including bonus funds subject to incomplete wagering requirements) will be returned to you via your last used payment method, subject to completion of any outstanding verification requirements.
These Terms shall be governed by and construed in accordance with the laws applicable under pop99's international gaming licence jurisdiction. Any dispute arising out of or in connection with these Terms shall be submitted first to pop99's internal dispute resolution process. If not resolved within thirty (30) days, disputes may be escalated to the relevant gaming authority dispute resolution mechanism under pop99's licence. You agree that these dispute resolution provisions constitute a final and binding mechanism for the resolution of all disputes with pop99.
pop99 reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, pop99 will provide notice to registered users via the platform or by email to the registered address. Continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The current version of these Terms, together with the date of last update, is always accessible at pop99.win/terms-conditions.
If you have any questions about these Terms and Conditions or require clarification on any provision, please contact pop99 via the support channels available within your account. The pop99 support team operates 24/7 and can assist with general inquiries, account matters, and formal disputes. Contact email: [email protected]
pop99 applies mandatory age verification during registration and KYC review. No user under 21 years of age is permitted to hold or use a pop99 account under any circumstances.
pop99 operates under international gaming authority licence with independent RNG audits on all casino and slot games. Outcomes are certified fair and not subject to operator manipulation.
All deposit and withdrawal transactions on pop99 are processed in Malaysian Ringgit with no hidden currency conversion. Supported channels include Touch 'n Go, Maybank, CIMB, and more.
pop99 applies 256-bit SSL encryption across all platform transactions and communications. Personal data is processed strictly in accordance with our Privacy Policy and applicable data protection standards.
All pop99 bonus and promotion terms are published in full before acceptance. Wagering requirements, eligible games, and time limits are clearly stated — no hidden conditions applied after the fact.
pop99 support is available around the clock to assist with account queries, disputes, and responsible gaming requests. English-language support tailored to the needs of Malaysian users.
If anything in these Terms is unclear, our support team is ready to explain. Malaysian players across Kuala Lumpur, Penang, and Johor Bahru can reach pop99 support any time. Ready to play? Sign in or download the app. 21+ only.